Shipping Policy

order processing

Orders are processed Monday through Friday, excluding major holidays.

Please allow 2–4 business days for order processing before your order is shipped.

During product launches, promotions, holidays, or periods of high order volume, processing may take longer. Any significant processing delays will be communicated on our website or through email.

Please note that processing time is separate from shipping transit time.

domestic shipping

Standard Shipping — $8

After your order has been processed and shipped, standard delivery within the United States generally takes 2–7 business days.

Express Shipping — $15

Express shipping is available for customers who would like an expedited shipping option. Express shipping refers to the expedited shipping service selected at checkout and does not necessarily mean your order will be processed or shipped the same day.

Delivery timeframes are estimates provided by the carrier and are not guaranteed.

international shipping

Ezi Cosmetics ships internationally to eligible destinations.

International shipping rates are calculated at checkout based on the destination, package weight, dimensions, and available shipping service.

International delivery times vary by destination and shipping service. After your order has been processed and shipped, international orders generally take approximately 7–21 business days to arrive. Customs processing or other circumstances outside of our control may cause additional delays.

customs, duties, and taxes

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other chargesimposed by the destination country unless otherwise stated at checkout.

These fees are determined by the destination country's customs authorities and are not controlled by Ezi Cosmetics.

If a customer refuses to pay applicable customs fees and the package is returned to Ezi Cosmetics, the original shipping charge and any return shipping or other carrier fees may be deducted from any eligible refund or store credit.

international shipping restrictions

International orders are subject to the laws and import requirements of the destination country.

Certain products or ingredients may be restricted or prohibited in certain countries. If an order cannot legally be delivered to a particular destination, Ezi Cosmetics reserves the right to cancel the order and issue an appropriate refund.

Customers are responsible for providing a complete and accurate shipping address and any information required for delivery.

tracking

Once your order has shipped, you will receive an email containing your tracking information.

Please allow the carrier some time to update tracking after the shipping label has been created.

International tracking information may not update continuously while a package is moving through customs or between postal systems.

shipping delays

Ezi Cosmetics is not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, holidays, incorrect addresses, or other circumstances outside of our control.

If your package is significantly delayed or appears to be lost while in transit, please contact us so we can help determine the appropriate next steps.

lost, stolen, or delivered packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Ezi Cosmetics is not responsible for packages that are subsequently lost, stolen, or misplaced.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, and the local carrier before contacting us.

damaged packages

If your package arrives damaged, please contact us within 7 days of delivery at ezicosmetics.co@gmail.com.

Please include your order number and clear photos of the damaged package and product so we can review the issue and determine the appropriate resolution.

incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Ezi Cosmetics because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be shipped again.

undeliverable or returned packages

Packages returned to Ezi Cosmetics because they were undeliverable, refused, unclaimed, or unable to clear customs may be eligible for store credit after the package has been received and processed.

Original shipping charges and any applicable return shipping or carrier fees are non-refundable.

If you would like the order shipped again, additional shipping charges may apply.

shipping protection

Eligible shipments may include carrier-provided insurance. Additional shipping protection may be purchased for eligible higher-value orders when available.

Ezi Cosmetics does not guarantee reimbursement for a lost, stolen, or damaged package solely because shipping insurance was available. Claims are subject to the applicable carrier's terms and requirements.

contact

If you have questions about your order or shipping, please contact us at ezicosmetics.co@gmail.com.