Shipping Policy
At Ezi Cosmetics, every order is carefully prepared and packaged with love. Please review our shipping policy before placing your order.
Processing Time
Orders are processed within 2–4 business days after your order is placed. Business days are Monday–Friday and do not include weekends or holidays.
During launches, sales, or high-volume periods, processing may take slightly longer. Any major delays will be communicated through our website or email.
Shipping Options
We currently offer the following shipping options at checkout:
- Standard Shipping — $9
- Express Shipping — $17
Shipping times begin after your order has been processed and shipped.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.
Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing your purchase.
Ezi Cosmetics is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us because of an incorrect address, the customer may be responsible for the cost of reshipping the order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and accepted by the carrier, Ezi Cosmetics is not responsible for delays, lost packages, or packages marked as delivered but not received.
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also contact the carrier directly to file a claim.
Damaged Packages
We carefully package every order before it leaves our facility. If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged packaging and products.
We will review the situation and determine the appropriate resolution.
International Shipping
International shipping availability may vary. Customers are responsible for any customs fees, duties, taxes, or additional charges imposed by their country.
Ezi Cosmetics is not responsible for delays caused by customs or international carriers.
Contact
For shipping questions or concerns, please contact us through our website or customer service email.
By placing an order with Ezi Cosmetics, you acknowledge and agree to the terms of this Shipping Policy.