FAQ

1. Are your products cruelty-free?

Yes! Ezi Cosmetics is committed to being cruelty-free. We source our ingredients and cosmetic materials from suppliers that state their products and/or ingredients are cruelty-free and not tested on animals.

2. Are your products vegan?

Most of our products are vegan-friendly. Please check the product description for specific details on each shade.

3. How do I apply the lip liner for the best results?

For a flawless finish:

1. Start at the cupid’s bow and outline your lips following your natural shape.
2. Fill in the lips lightly with the liner for longer-lasting color.
3. Apply lip gloss over the liner for a polished, luminous finish.

4. How does Ezi Rewards work?

Earn 1 Ezi Rewards point for every $1 spent. Once you reach 100 points, you can redeem them for $5 off a future purchase.

5. Can I use the lip liners on its own?

Absolutely! Our lip liners are highly pigmented and can be worn alone for a defined, matte finish or paired with lip gloss for a polished look.

6. Are your products safe for sensitive lips?

Our products are formulated with cosmetic ingredients intended for use in lip products. However, everyone's skin and lips are different, and we cannot guarantee that our products will be suitable for every individual or prevent irritation or an allergic reaction. If you have sensitive lips or known allergies, we recommend reviewing the complete ingredient list before purchasing. Discontinue use if irritation occurs. Store your Ezi Cosmetics products in a cool, dry place away from direct sunlight and excessive heat. Avoid leaving your products in hot vehicles or areas exposed to extreme temperatures.

7. How should I store my lip liner and lip gloss?

Store your Ezi Cosmetics products in a cool, dry place away from direct sunlight and excessive heat. Avoid leaving your products in hot vehicles or areas exposed to extreme temperatures.

8. Do you offer international shipping?

Yes! We ship worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

9. What is your return/exchange policy?

All sales are final due to the hygienic nature of our lip products. We do not accept returns or exchanges on cosmetic products.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at ezicosmetics.co@gmail.com with your order number and clear photos of the product and packaging. After reviewing the issue, Ezi Cosmetics may provide a replacement, refund, or store credit when appropriate.

For complete details, please see our Refund & Return Policy.